Improvements to be implemented:

Preparation of the study

Core insights identified in the study


1. Key operator tasks related to User Stories Must-Have were successful:🟢 90.46% success rate

The tasks linked to the most important flows of the Operator role (User stories Must-have) were completed successfully and without major friction. This indicates that the core flow from submitting, viewing status, receiving feedback and correcting/sending rejected requests would have intuitive navigation.

🟢 % Success per target task