Suggested improvements to be implemented:

• [ ] Redesign support access
• [ ] Rename Launch View
• [ ] Add contextual explanations
• [ ] Improve product differentiation
• [ ] Clarify access to certificates: Improve connection between projects and validation
• [ ] Maintaining Public Browsing Navigation and the concept of Seamless Navigation between products

Preparation of the study

• Tree
• Target tasks
• Tasks

Core insights identified in the study

1. Critical failure in accessibility of support and platform user manual

Total gap in access to aid. 100% of users could not find help in FAQ or support, searching intuitively in "Documentation" or wandering through the navigation.